Brian Ward

Brian is CEO and co-founder of Affinity Consulting and Training (ACT), the parent organization for The Management4M. He consults with and trains leaders and their teams across a broad range of sectors and organizations. He is the author of Lead People...Manage Things: Master the Five Key Facets of High Performance Leadership.

Collaborative Planning: Tools and Techniques for First-Time Managers

As a first-time manager, it is important to engage your team members in collaborative planning to achieve optimum results. Nowadays employees expect to be involved; they no longer want their managers to operate independently and make important planning decisions without their input. Whether you have been promoted from within your organization or from outside, one …

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Why Your Staff Resist Change, and What You Can Do About It!

You have a lofty vision that gets you out of bed each morning. You’ve announced it to the world. There are some early adopters. Things are looking promising until you hit the wall of resistance from what appears to be a critical mass of employees.

Why aren’t they as excited about the change as you and the early adopters are? The answer may lie in the power of beliefs…

The Voice of the Customer: Capturing It Is Not Easy

In our free course Lead People…Manage Things: How to Succeed as a First-Time Manager (see below), we introduce the topic of Daily Management. One of the five key performance indicators in Daily Management is Customer Relationships. And one of the sub-indicators of customer relationships is Customer Loyalty. But what makes a loyal customer, one who speaks loudly and with fervour about your organization, telling others how you have made a real and positive difference in their lives?

How to Create a Motivating Environment for Your Team

Here’s the real secret to motivation: People are already motivated, maybe just not in a way that you might expect.

Do you really understand what motivates people? Are you still trying to decipher and apply the Maslow or Herzberg theories, but struggling?

Motivational psychologists and researchers have, in recent years, discovered more about what motivates us than what we know from decades of past research.

How to Conduct 1-on-1 Meetings With Your Staff

As a manager, your primary role is to help other people succeed, starting with your staff. But how can you do that? One of the tools in your management toolkit is 1-on-1 staff meetings, and it provides a unique opportunity to understand what success means to each member of your team. Of course, if you have a large team this can be a real challenge, at least time-wise, and is the reason many managers never get around to it.

Seven Things New Managers Need to Pay Attention to Now

Every new manager goes through a “honeymoon” period. That’s when everyone seems to be on your side, with lots of advice on how you should lead and manage. People are really happy for you and want to see you succeed. Unfortunately, this doesn’t last for long. Soon, people head back towards focusing on their own responsibilities. It’s then that the advice and support start to dry up. What do you do then?

Biggest Mistake New Managers Make

The Biggest Mistake I See New Managers Make

When I became a manager, I made the same mistake myself. It’s the most common mistake that I see many first-time managers make. It’s a mistake that causes so much anxiety and stress in their lives, and it can be avoided. It’s a mistake that’s easy to make, but not so easy to fix.

I call it the “Expert Syndrome”. Let me explain…

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